Refund policy

Returns

We want you to love what you've bought. If you're not completely satisfied, you can return your item within 30 days of delivery.

To be eligible for a return:

The item must be unused, unworn and in its original condition
The item must be in its original packaging
You'll need proof of purchase

Your right to cancel

Under the Consumer Contracts Regulations 2013, you have a legal right to cancel your order for any reason within 14 days of receiving it. Our 30-day returns policy above is our own extension on top of this right.

To cancel: tell us in writing by emailing info@angelliha.com within 14 days of receiving your order, then send the item back to us within 14 days of telling us. Once we've received it — or you can show proof of postage — we'll refund you within 14 days.

Earrings are excluded from this right once the hygiene seal has been broken.

Items we can't accept back

For hygiene reasons, we can't accept returns on:

Earrings
Personalised or custom-made items
Items marked as final sale

How to start a return

Email info@angelliha.com with your order number, the item(s) you'd like to return, and the reason. We'll come back to you with next steps.

Return postage

Customers are responsible for return shipping costs. Email us first and we'll confirm the return address and postage details with you.

We recommend using a trackable shipping service, as we can't take responsibility for a return that goes missing on its way back to us.

Damaged or incorrect items

If your order arrives damaged or incorrect, email us within 48 hours with photos of the issue and we'll sort it out.

Refunds

Once we've received and checked your return, we'll let you know if it's approved. Approved refunds go back to your original payment method and take 5–10 business days to process.