Refund policy

 

Returns

We want you to love your purchase. If you are not completely satisfied, you may return your item(s) within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in their original packaging

  • Proof of purchase is required

Non-returnable items

For hygiene and safety reasons, the following items cannot be returned:

  • Earrings

  • Personalised or custom-made items

  • Items marked as final sale

Return process

To start a return, please contact us at:

📧 info@angelliha.com

Include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

Once approved, you will receive return instructions.

Return shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

  • We are not responsible for lost return shipments

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We will resolve this as quickly as possible.

Refunds

Once your return is received and inspected:

  • You will be notified of the approval status

  • If approved, your refund will be processed to your original payment method

Please allow:

  • 5–10 business days for processing

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original order and place a new one.

Late or missing refunds

If you haven’t received your refund yet:

  1. Check your bank account

  2. Contact your payment provider

  3. Contact us at info@angelliha.com